At Upving Digital Solutions Pvt Ltd (“Upving”, “we”, “our”, “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal data, and explains your rights regarding that data. By using our website, services, or products, you agree to the terms and conditions set forth in this Privacy Policy.

1. Information We Collect

We collect the following types of information, which may be personally identifiable:

1.1 Personal Information

We may collect personal information that you provide directly to us, such as:

• Name
• Email address
• Phone number
• Business information (if applicable)
• Billing information (credit card or payment details)
• Payment history
• Transaction details

1.2 Non-Personal Information

We also collect non-personal data to improve the functionality of our website and services:

• IP addresses
• Browser type and version
• Device type
• Geolocation data
• Cookies and other tracking technologies (Please refer to our Cookie Policy for further details)

1.3 Cookies

We use cookies to enhance your experience on our website. These are small data files stored on your device that allow us to recognize your browser and personalize your visit. You can adjust your browser settings to control or disable cookies, but some website features may not function correctly without them.

1.4 Sensitive Personal Data

We do not intentionally collect sensitive personal data such as racial or ethnic information, political opinions, religious beliefs, health data, etc., unless required for legal purposes or as part of a specific service that you have explicitly opted for.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services: We use your personal data to deliver our online marketing services, including email marketing, social media advertising, and campaign management.
• To process payments: Payment data is used to process transactions for services provided by us. This data is processed through trusted third-party payment processors.
• To communicate with you: We may send you updates, promotional offers, or informational content related to our services and business activities. You can opt-out of promotional communications at any time by following the unsubscribe link in emails.
• For legal and regulatory purposes: We may use your personal data to comply with legal obligations, resolve disputes, and enforce our agreements.
• To respond to inquiries: Personal information helps us to address your queries and concerns promptly and efficiently.

3. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal data is no longer needed, we will securely delete or anonymize it.

4. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and strict access controls.

However, please note that while we take security seriously, no method of transmitting or storing data is completely secure. We cannot guarantee the absolute security of your information.

5. Sharing Your Information

We may share your personal data in the following situations:

5.1 Third-Party Service Providers

We may share your personal data with third-party service providers that help us provide our services, such as payment processors, marketing platforms, cloud storage, and email marketing providers. These third parties are contractually obligated to use your information only for the purpose of providing the contracted services and must take adequate steps to protect your data.

5.2 Legal Compliance

We may disclose your information if required by law, regulation, legal process, or government request. This may include responding to subpoenas, court orders, or other legal processes.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you of such changes and ensure that your data continues to be protected in accordance with this Privacy Policy.

6. International Data Transfers

As a global company, Upving Digital Solutions Pvt Ltd may transfer and process your personal data outside of India, including in jurisdictions that may have different data protection laws. By using our services, you consent to the transfer of your data to these jurisdictions. We ensure that these transfers are made in compliance with applicable data protection laws and take appropriate measures to protect your personal data.

7. Your Rights

Depending on the jurisdiction you are in, you may have the following rights:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal data, subject to certain exceptions.
• Object to Processing: You have the right to object to the processing of your personal data, including for direct marketing purposes.
• Data Portability: You may request a copy of your personal data in a machine-readable format for transfer to another service provider.
• Withdraw Consent: If we are processing your personal data based on your consent, you may withdraw that consent at any time.

To exercise your rights, please contact us at legal@upving.com.

8. Third-Party Content and Intellectual Property

8.1 Use of Third-Party Content

Some of the assets (e.g., logos, images, graphics) on our website may be owned by third parties. These assets are used for display and informational purposes only. Upving Digital Solutions Pvt Ltd does not claim ownership of these assets. Ownership remains with the respective creators, owners, or companies.

8.2 Credit or Removal of Content

If you believe that any asset used on our website belongs to you and has not been properly credited or authorized, please contact us at legal@upving.com. We will either provide the necessary credit or remove the asset as per your request.

8.3 Financial Claims for Public Content

We will not entertain any financial demands for using publicly available content unless explicitly agreed upon. If you request the removal or credit of any content, we will act promptly to resolve the matter.

9. No Guarantee of Results

While we make every effort to provide the best possible service, we cannot guarantee specific results. The success of our digital marketing services depends on various factors, such as market conditions, competition, and the efforts of our clients. Therefore, Upving Digital Solutions Pvt Ltd does not take responsibility for any failure to meet expectations.

10. Payment Terms and Legal Actions

• Payment for Services: Clients are required to make payments as per the terms agreed upon in their service contracts. Non-payment may result in suspension or termination of services.
• Legal Action for Non-Payment: In the event of non-payment or breach of contract, Upving Digital Solutions Pvt Ltd reserves the right to take legal action to recover outstanding amounts, including in accordance with Indian laws.

11. Data Breach Notification

If we become aware of a data breach, we will promptly take action to mitigate the breach and notify affected individuals in accordance with applicable laws and regulations.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us:

• Email: legal@upving.com
• Phone: +91 74001 00880
• Address: Upving Digital Solutions Pvt Ltd, Vasai, Palghar, Mumbai, Maharashtra, India

14. Consent

By using our website or services, you consent to the collection, use, and sharing of your personal data as outlined in this Privacy Policy. If you do not agree with the terms of this policy, please refrain from using our services.